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    Southport, Oak Island,
    and surrounding areas
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Frequently Asked Questions

  1. What should I do before calling for service?
  2. How often should I replace or clean my filters?
  3. How often should I have my system checked or serviced?
  4. What is the life expectancy of my system in this coastal climate?
  5. I’ve heard a lot about new refrigerants (“Freon”). Do I need to worry about this when buying a new system?

What should I do before calling for service?

  • Make sure you have set your thermostat and temperature to the proper setting
  • Check your circuit panel. Be sure to know which breaker(s) or fuse(s) control your air conditioning and heating equipment. Occasionally resetting a breaker that my have inadvertently been turned off can get your system up and running
  • Check or change your air filter. A dirty filter will/can cause various problems
  • When calling for service, you need to be able to describe what your air conditioning and heating system is (or not) doing. Is there air coming from the registers? Do you hear any unusual noises? Is the fan operating when set to the fan “on” position?
  • Ask your comfort consultant if an Energy Savings Agreement could have prevented this problem

How often should I replace or clean my filters?

It will depend on the filter system you have and the traffic in the home or business. Most 1″ thick filters should be replaced every 30 to 45 days. The 5″ thick filters should last 6 months. If you have a special system electronic, UV light etc., then the manufacturer should have some recommendations for proper maintenance.

Ask our comfort consultant to review your filtration for adequacy. We offer several options that will greatly improve your overall indoor air quality.

If you are unable to locate your filter, contact our office to schedule an appointment for our comfort consultant to help locate your filter and evaluate the current condition of your system

How often should I have my system checked or serviced?

Manufacturers recommend having your system checked at least once a year if not twice: once prior to winter heating months and once prior to summer cooling months. Having your system routinely checked and serviced can solve many problems before they become emergencies

Our Energy Savings Agreements (ESA) are designed to improve equipment reliability, energy efficiency and best of all, peace of mind. See the section “ESA” of this website for details.

What is the life expectancy of my system in this coastal climate?

With regular recommended maintenance:

  • Average life of a heat pump is approximately 4-7 years
  • Average life of an air conditioner is approximately 5-10 years
  • Average life of a gas furnace or air handler is approximately 15-18 years

I’ve heard a lot about new refrigerants (“Freon”). Do I need to worry about this when buying a new system?

We do not advise homeowners to choose a home comfort system based on the refrigerant that they use. The Clean Air Act does not allow ANY refrigerant to be vented into the atmosphere. They must be reclaimed, recycled and reused.

Units using the current refrigerant, R-22, will always be serviced with R-22. They will not need to change to a different refrigerant. The scheduled phase out of R-22 in 2010 allows for plenty of refrigerant to be available to service all cooling units and heat pumps that use R-22 for the life of the equipment.

We do offer systems by several manufactures that use the newer R-410A refrigerant. As reliability and pricing improve, we expect to see an increase in their uses.

As the HVAC industry gradually transitions to a new refrigerant, we encourage homeowners to maintain their focus on purchasing energy efficient home comfort products that best meet their comfort needs.

Purchasing higher efficiency heating and cooling systems and better sealing and insulating our homes will not only improve comfort and reduce energy costs, but also improve our environment.

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